Returns & Exchanges

Our Return & Exchange Policy

• Items must be unworn, unwashed, and in original condition with all tags and packaging intact.
• Returns and exchanges are accepted within 30 days of the delivery date.
• Sale items are final sale and are not eligible for returns or exchanges, unless defective.
• Custom or personalized items (such as custom pet tags) are not eligible for return or exchange.
• Return shipping costs are the responsibility of the customer, unless the item is defective or we made an error.
• Once your return is received and inspected, a refund will be processed to your original payment method within 5-7 business days.

How to Start a Return or Exchange

Ready to return or exchange? Here's how:

1. Email us at claim@darkcorner.shop with your order number and reason for return/exchange.
2. We will provide you with a Return Authorization (RA) number and return instructions.
3. Pack your item(s) securely and include the RA number on the outside of the package.
4. Ship your return to the address provided. We recommend using a tracked shipping method.
5. Once we receive your return, we will process your refund or exchange within 5-7 business days.

Damaged or Defective Items

We sincerely apologize if your item arrived damaged or defective. We take quality seriously and want to make it right. Please contact us immediately with:

• Your order number
• A description of the issue
• Photos of the damaged or defective item

We will work quickly to provide a replacement or full refund at no additional cost to you. Please reach out within 7 days of receiving your order for damaged or defective items.

Refunds

Once your return is received and inspected, we will send you an email notification. Refunds will be credited to your original payment method. Please allow an additional 5-7 business days for the refund to appear on your statement, depending on your bank or card issuer.

If you paid with a gift card, the refund will be applied to your gift card balance.